FAQ

Can I change or cancel my order?

If you wish to change or cancel your order, you may do so up until the time that your order has shipped. Once we have sent out your shipping confirmation, we no longer have the ability to make changes or to cancel the order.

When will I receive my item(s)?

All items should be received within 1-4 weeks of your order date. This may be a little longer for international delivery.

Average delivery time to the USA is 1-2 weeks. 

Do you deliver products Internationally?

Solemate successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.

How do I place an order?

Simply choose your style from the dropdown menu on the product page then click the “Buy It Now!” button and follow the simple steps to complete your order. We’ll prepare your order and send you a tracking number. 

WHEN WILL YOU SHIP MY ITEM?

- All items are subject to a handling period before they are dispatched.
- 99% of orders leave the warehouse within 3-5 days of payment.
- We will notify you by email when your items have been shipped out from our facility.

Will my order be shipped in one package?

For logistical reasons, items in the same purchase will sometimes be
sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries.

Where are my items coming from?

Although our fulfillment house is located in USA, some of our
specialty items are located in other countries such as Australia,
Germany, United Kingdom and China.

How secure is my personal information?

Solemate adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.